Community Pharmacy Patient Questionnaire - Analysis

Conclusion of CPPQ

• Data Entry - When we receive your completed paper questionnaire forms, we combine the results with the online questionnaires completed and we will process them electronically on your behalf, to produce ...
• Results and Report - We will provide you with a report of your results which you can discuss with your PCT, also a ...
• Secure online access - Your pharmacy will be provided secure online access to your pharmacy area on our website site to view your results, which can be downloaded and printed as a hard copy reference (for your PCT).
• Comparative Report/s - Future services include comparing your results anonymously with other contractors nationally (as well as within your pharmacy group if applicable) who have used our service (future provision)

Analysing the results

The questionnaire results should be used to develop your pharmacy service, identifying gaps and improving the bad, and further enhancing the good. You can involve the whole pharmacy team with both the questionnaire and the results, as well as the actions required as a result of feedback.

The clinical governance aspect of the pharmacy may require you in the future to share with your PCT areas where the pharmacy performed poorly (and what is being done to rectify it), as well as areas where it performed well.