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It's February 2010 and ...

You should have finished the 2009/10 survey, and now starting to collate the results and starting to interpret them, with a view to sending them to your local PCT.

Being an essential service, participation is compulsory under the community pharmacy contract in England and Wales, but it is also a great opportunity to find out what your customers think of your services and staff and how it can be improved, it helps future business planning to improve key aspects of service, and ultimately may increase profitability.

If you have a pre-reg for the year, why not get them to conduct the survey and have them meet a lot of their competencies for the year.