Community Pharmacy Patient Questionnaire - Online format

Each pharmacy has their own pharmacy specific page/s with the questionnaire/s hosted on the pharmacy-survey website, which you direct your patients to eg. http://www.pharmacy-survey.co.uk/your_pharmacy_group/branch.php .

You do not need your own pharmacy website to run an online questionnaire as participants can be sent directly to the pharmacy-survey webpage specific to your pharmacy via printed pamphlets/cards. If you already have a pharmacy webpage then a small paragraph about the questionnaire and a link to the pharmacy-survey webpage is all that is needed. If you do not have a webpage but wish to have a link to the questionnaire then the NPA offers a free webpage for its members about their pharmacy, where a link could be inserted to your questionnaire page.

The online Questionnaire

Benefits of an online CPPQ

For patients

• If you have a consulting room equipped with an on-line computer, patients could complete the questionnaire there and then.
• If the customer is in a hurry or you do not have patient accessible internet, then they can answer the questionnaire at home, at a library, or in an internet cafe etc at their convenience.
• If the customer is homebound and of limited dexterity, the internet may well be the preferred option.
• The online system are a popular option in busy pharmacies with little time or space.

For the pharmacy

• Cost effective.
• Reach a wide audience.
• Results ready in minutes.
• Easy to manage.
• Informed on the progress of the on-line questionnaire by email, and therefore will know when to stop recruiting patients in-store.